更新对话
当应用订阅此事件后，如果在 3chat 中更新了对话，则会调用 Webhook 推送该事件至响应的开发者服务器。
前提条件
在应用配置中添加订阅事件
BUTLER_CONVERSATION_UPDATE.事件头示例
{
"headers":{
// 租户ID
"TENANT_ID":[
"aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee"
]
"STAFF_ID":[
"123123"
]
// 时间戳
"x-nct-time":[
"1750351569887"
]
// 业务类型代码
"business-type":[
"15001"
]
}事件体示例
{
"requestId": "03703d30-50f2-4103-bdb6-8aa331f36cc5", // 客户创建ID
"businessType": 15001, // 业务类型
"data": {
"id": "conv_2025_001",
"workSpaceId": "ws_001",
"sessionId": {
"id": "sess_p2p_001",
"channelId": "ch_livechat_01",
"visitorId": "visitor_001",
"lastMessageId": "msg_1001"
},
"visitorId": {
"id": "visitor_001",
"name": "王小明",
"email": "xiaoming.wang@example.com",
"phoneNumber": "+86-13800138000",
"language": "zh-CN",
"accountId": "acc_1001",
"lastVisitIp": "203.0.113.45",
"browserAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7)"
},
"convStatus": 2,
"replyStrategy": 2,
"solved": true,
"solverType": 1,
"solverId": "agent_007",
"ratingLevels": 5,
"ratingComment": "非常满意，问题解决得很及时。",
"completedTime": 1690007200,
"lastActivateTime": 1690007000,
"createdTime": 1690000000,
"updatedTime": 1690007200
}
}枚举说明
convStatus 对话状态
replyStrategy 回复策略 & solverType 解决人类型
修改于 2025-09-08 06:05:10